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Terms & Conditions


WEBSITE USAGE POLICY

TERMS OF USAGE

Please read these Terms and Conditions of Use (“Terms”) carefully before using this web site (the “Site”). The Site is owned and operated by Rodney Strong Vineyards (the “Company”).

1. Binding Agreement

Use of the Site is available only to those users who are in compliance and agreement with these Terms as well as the other terms and conditions referenced elsewhere on the Site. By accessing, viewing, using, or downloading materials from the Site, you agree to be legally bound by all of the terms, conditions and notices contained or referenced herein.

2. User Age

Because of the nature of the Company’s business, and its products and services, the Site is not intended for use by persons under age 21. The Company does not knowingly attempt to solicit or receive any information from persons under age 21. Use of the Site, or any registration that may be required to access portions of the Site, or to purchase products or services, including alcoholic beverages, may only be made by those persons who are at least 21 years of age. By using the Site, you are representing that you are at least 21 years of age.

 

SHIPPING POLICY

There are certain states and countries to which we cannot ship. Please see Free the Grapes for more in-depth information on your state restrictions. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to your selected destination.

You must be 21 years or older to buy wine. By placing your order with this winery you certify under penalty of perjury that you and the recipient are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old. An adult must be present to sign or the carrier is not allowed by law to leave your package.

Please note:

All prices are listed in US dollars. All orders will include delivery charges, and applicable sales tax.

You will receive an e-mail confirming that your order was submitted. If the items are all in stock, you will receive an email from our shipping department when the items leave the warehouse.

Your in-stock items will ship within 2 to 5 business days, weather depending.

Help us help you best. Please provide a valid and complete e-mail address that includes the “@information” (for example: [email protected]).

WEATHER NOTIFICATION

Please read further below to make sure your location is not affected by seasonal shipping changes. You may review the route guidelines below to determine if the weather on your route will be a problem for the wine quality. In severe weather conditions, the shippers do not guarantee on time delivery, and there may be delays due to extreme heat. Be sure to keep the current weather in mind when you are picking your shipping destination.

During seasons of severe weather, we will follow the shipping protocol below to reduce the chance of quality problems resulting from shipping in very hot or very cold conditions.

Mon, Tues – all carrier choices will be processed
Wed – only air services (overnight and 2-day air) will be processed
Thu – only overnight shipments will be processed
Fri – no shipping at all

As an example, an order placed on a Wednesday, Thursday, or Friday, with the “UPS ground” shipping option selected, will ship out on the following Monday.

*UPS shipments to Colorado travel via truck north through Reno, Nevada across Utah and into Denver, Colorado. They are then trucked to the destination city.

*FedEx shipments travel via plane from Oakland, California to Memphis, Tennessee and then on to the city of destination.

*2 Day FedEx shipments within California travel exclusively by truck.

*Climate-Controlled Ground Shipping:
Packages travel via climate controlled trucks to regional hubs where they are delivered by traditional trucke to their final destination. Great for shipping all year long, especially during summer. Please note this method may take up to 9 more days that regular Ground shipping and that tracking numbers do not become active until they reach regional hubs. Delivery length is 7-16 business days and is not available in AK, AZ, CA, CO, HI, ID, MT, NV, NM, OR, WA or WY. Please note that orders must be placed by Sunday evening to make the following Friday’s truck. Tracking information will not be available until your wine reached the Hub city. Please contact the winery directly at 866-779-4637 Ext. 2 with any further questions.

Remember, we need 24 hour notice to stop shipments. For example, if you want to stop shipments on Tuesday, you’ll need to let us know by Monday before 9 am.

COMPLIANCE LAWS

Due to the restrictions of many state laws, we only ship wine to those states where direct shipment is permitted by law. Clothing and other merchandise can be shipped anywhere in the United States.

In addition, each state imposes limitations on the amount of wine any particular adult state resident may receive by direct shipment. To ensure that you are able to order wine for direct shipment from our website, please consult the specific state requirements for your state below.

Please note that all orders must be placed by persons over the age of 21 years, and that age verification will be required upon receipt of your wine. No wine will be delivered to visibly intoxicated persons and any person unable to provide age verification will forfeit their right to receive the shipment until identification is produced. In such circumstances the order may either be held in storage at a local depot of the shipping company until appropriate identification is produced, or shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

At the present time, we can only ship to the following states:

 

RETURN POLICY

If you are not satisfied with the wines, you may return the product for exchange or refund (except where prohibited by law). We’ll refund the value of the item and any taxes you were charged. Shipping charges are non-refundable.

To return wine, repackage the item in the container in which it was received. Returns must be sent back prepaid. If wine is replaced, we will pay the shipping costs for items sent in exchange. Prior to shipping, contact Rodney Strong for a return authorization.

Please ship returns to:

Rodney Strong Vineyards
11455 Old Redwood Highway
Healdsburg, CA 95448
(707) 431-1533
(800) 678-4763

If a wine club shipment is returned to us due to delivery failure we will contact you. If we do not receive a response, we will refund the value of the wine and the taxes you were initially charged on your credit card. Please note: shipping charges are non-refundable. Credit card refunds: All credits will be placed on the credit card used for the original purchase.

 

PRIVACY POLICY

Protecting your privacy is important to us. We have developed this Privacy Policy to help you understand what personal information we collect, how we collect it and how it is used.

PERSONS UNDER THE AGE OF 21

Our online services are not intended for persons under 21 years of age. No one under age 21 may provide any information to or on the online services. We do not knowingly collect personal information from persons under 21. If you are under 21, do not use or provide any information on the online services or on or through any of its features/register on the online services, make any purchases through the online services, use any of the interactive or public comment features of the online services or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a person under 21, we will delete that information. If you believe we might have any information from or about a person under 21, please contact us either (i) by email at [email protected] or (ii) by telephone at 707-433-6511.

WHY, WHAT, AND HOW WE COLLECT INFORMATION

Why we collect the information: We collect information about you including any personal information that you provide to us:

What type of general and personal information we collect:

How we collect the information:

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated anonymous information about our users without restriction.

While our policy is not to share personal information, we may disclose your personal information that we collect or you provide as described in this Privacy Policy for these limited purposes:

YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

You have choices regarding the personal information you provide to us. You may contact us to opt out of any programs or use of your information as well as you may ask us to delete your personal information. You have control over your own information.

YOUR CALIFORNIA PRIVACY RIGHTS AND ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION

California Civil Code Sections 1798.100 and 1798.105 permit you to make requests to access categories and specific pieces of personal information about you as well as to request we delete your personal information. Please call us at: 707-433-6511 or send us an email at [email protected] to request access to, correct or delete any personal information that you have provided to us. Note that we can only delete your personal information by also deleting your user account. We may not be able to accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and credit card information will be securely encrypted.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our online services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

CONTACT INFORMATION

To ask questions or comment about this Privacy Policy and our privacy practices, please contact us:
Email: Ray DeLeon, [email protected]
Phone: 707-433-6511
Postal Address: Rodney Strong Vineyards, 11455 Old Redwood Hwy, Healdsburg, CA 95448

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